Order & Product Support

Need help with an order or product you purchased?

FAQ's

Track my order

Sign in here to track your order 

What are your shipping details?

Orders are charged according to the size and weight of the items, with delivery charges of £3.99 for small orders, £5.99 for medium sized orders and £8.99 for large items.

All items display their estimated delivery dates on the products' page.

For more info please see the link below:

thevanbuild.co.uk/policies/shipping

What is your return policy?

0% restocking fee
Customer pays return postage for change-of-mind returns
14-day cancellation period
Statutory consumer rights are not affected

* some bespoke items may be ineligible for returns.

For more info please see the link below:

thevanbuild.co.uk/policies/refunds

Do you fit parts or just supply?

No sorry we do not install parts. We are a parts supply only shop. 

Do you do conversions or repair work?

No sorry. We are a parts supply only shop. 

Enquiry Form

Please be aware that we are a parts supply only shop, we do not carry out installation, conversion or repairs

Contact us

Support Hours  
Mon–Fri: 09:00 – 18:00  
Sat–Sun: Closed 

Bank holidays: Closed


Phone support (order issues only) 0800 6546502 



We do not have a workshop or showroom, so site visits and collections are not possible. All orders are supplied by delivery only.

Address:

The Van Build
Cyan Close
Nottingham 
NG14 5JX

Check Our Campervan Conversion FAQ Section

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