Shipping policy

UK Shipping

We currently deliver to mainland UK and selected UK regions.

Orders over £100 qualify for free standard delivery to mainland UK.

Orders below £100 are charged according to the size and weight of the items, with delivery charges from £3.99 to £8.99.

The available delivery service and cost are automatically calculated at checkout.

An estimated delivery time is clearly displayed on each product page before you add the item to your basket. Delivery times are estimates and are not guaranteed.

In some cases, we may need to change the delivery method where an item exceeds a courier's size, weight or insurance limits. If this results in an additional delivery charge, we will contact you before dispatch.

Northern Ireland, Channel Islands and Isle of Man

Northern Ireland, Jersey, Guernsey and the Isle of Man do not qualify for our free mainland UK delivery offer.

For eligible smaller items, the following delivery charges apply:

  • £3.99 – Royal Mail Small Parcel, up to 2kg
  • £10.99 – Royal Mail Medium Parcel, up to 10kg

Items exceeding these size or weight limits cannot currently be shipped to these areas and will not be available to purchase at checkout.

Additional delivery charges may apply to some remote or offshore postcodes. If an additional charge is required, we will contact you before dispatch.

Scottish Highlands and Remote Areas

Additional delivery charges may apply to some Scottish Highland and remote postcodes.

If an additional charge is required, we will contact you before dispatch. You can also contact us with your full delivery address before placing an order if you would like us to confirm the delivery cost.

Pallet Deliveries

Pallet deliveries are normally made as kerbside/doorstep deliveries.

Pallet delivery drivers are generally unable to assist with moving goods beyond the delivery point. This includes, but is not limited to:

  • Moving the pallet into your property
  • Moving the pallet across obstacles, stairs, walls or doors
  • Removing the product from the pallet
  • Taking away or disposing of the pallet

Please ensure that someone is available to receive and safely move the goods after delivery.

We recommend waiting for your goods to arrive and checking them before making arrangements for installation.

While we take care to ensure orders are dispatched correctly and arrive safely, delivery delays, damage or other issues can occasionally occur. If your goods arrive damaged, incomplete or are not what you ordered, please contact us as soon as possible so that we can resolve the issue.